Jaime Bennett
Sales and Marketing DirectorConference Partners
Sissi Lygnou
CEOAFEA Travel & Congress Service
Learning Objectives
On completion of this course, you will understand the expectations of all the stakeholders, tailoring your service delivery to meet expectations. You will be able to monitor satisfaction and fine-tune your service delivery for optimum client satisfaction.
What will I learn?
1. Understanding clients’ expectations
2. Meeting clients’ expectations
3. Building trust
4. Ensuring stakeholders’ satisfaction
Working with Clients
- Preview Duration
- Understanding Clients’ Expectations 19 min
- Meeting Clients’ Expectations 7 min
- Example: Client Call 12 min
- Building Trust 14 min
- Ensuring Stakeholders’ Satisfaction 13 min
- Working With Clients Interview 24 min
An energetic strategic thinker with her eye on the bigger picture, Jaime embraces the fast pace of life working with her colleagues in motivating international associations to host their future conferences in the city most suited to their needs. Jaime holds a degree in Event Management & has over 15 years’ experience in the conference & events industry. From 2006, she held the position of Conference & Events Manager within the PCO sector operating throughout the UK & Ireland for almost 5 years. She then moved into managing large scale exhibitions and high end productions. In 2014, Jaime joined the Visit Belfast Business Tourism Department to manage & support all confirmed conferences within the city. From 2012 to 2015, she also sat on the Belfast Conference Taskforce Committee with key members of the Business Tourism Industry, their focus being driving forward the success of the city as a Business Tourism Destination. Whilst working for the leading technology company, The Web Summit, Jaime was involved in the organisation and management of f.ounders, Las Vegas & Dublin 2015, Converge 2015 & 2016 in Hong Kong and China and Collision, New Orleans. Jaime held the position as Chair, of The Association of Irish Professional Conference Organisers from December 2017 - 2019.
Sissi Lygnou has more than 20 years of experience in the Meetings Industry and has been involved in the bidding and organisation process of major events worldwide.
Born in Athens, Greece; Sissi graduated from the German School of Athens where she studied Business Administration & Economics.
In 2001 she joined the PR & Communications team of the Athens 2004 Organising Committee for the Olympic Games, where she was promoted to Communications Manager of the Olympic & Paralympic Village.
In 2004, Sissi was appointed by the family-owned company AFEA; a leading global organisation in the Meetings Industry and corporate travel sector, where she holds the position of CEO.
She has been active at IAPCO through various positions, such as Edgineer, Ambassador, member of the Editorial Committee, speaker at WebEdge and other activities.
Sissi is passionate about her work and serves on several boards to further the development and recognition of the industry and to facilitate best practice through networking and education.
- IAPCO Council Member (since 2021)
- HAPCO Board Member – General Secretary (since 2007)
- EFAPCO (European Federation of Associations of Professional Congress Organizers) - former General Secretary (since 2009)
COURSE FEATURES
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1 hours - Category Client Management
- Viewing Period 12 Months
