John Daugulis
Vice President of Business Development and PartnershipsVenue West Conference Services
Sissi Lygnou
CEOAFEA Travel & Congress Service
Working with Clients
- Preview Duration
- Understanding Clients’ Expectations 19 min
- Meeting Clients’ Expectations 7 min
- Example: Client Call 12 min
- Building Trust 14 min
- Ensuring Stakeholders’ Satisfaction 13 min
- Working With Clients Interview 24 min
Learning Objectives
On completion of this course, you will understand the expectations of all the stakeholders, tailoring your service delivery to meet expectations. You will be able to monitor satisfaction and fine-tune your service delivery for optimum client satisfaction.
What will I learn?
1. Understanding clients’ expectations
2. Meeting clients’ expectations
3. Building trust
4. Ensuring stakeholders’ satisfaction
John Daugulis works for Venue West Conference Services as the Vice President of Business Development and Partnerships. John is an Honours graduated from the Peter B. Gustavson School of Business with a double major in Service Management and Entrepreneurship. He first joined Venue West as a co-op student in 2011 and was hired full time in 2012. Since joining the company, he has worked in all facets of the conference industry from finances to project management to business development and company leadership. As the Vice President of Business Development and Partnerships, John is responsible for securing Venue West’s national and international business, along with fostering relationships with partners around the world. Sustainability is very important to John and he was instrumental in developing Venue West’s sustainability procedures and partnering Venue West with 1% for the Planet. Throughout John’s career in the conference management industry, he has given many presentations to association and academic leaders on the benefits of hosting international conferences and to industry members on how they can successfully partner with PCOs.
Sissi Lygnou has more than 20 years of experience in the Meetings Industry and has been involved in the bidding and organisation process of major events worldwide.
Born in Athens, Greece; Sissi graduated from the German School of Athens where she studied Business Administration & Economics.
In 2001 she joined the PR & Communications team of the Athens 2004 Organising Committee for the Olympic Games, where she was promoted to Communications Manager of the Olympic & Paralympic Village.
In 2004, Sissi was appointed by the family-owned company AFEA; a leading global organisation in the Meetings Industry and corporate travel sector, where she holds the position of CEO.
She has been active at IAPCO through various positions, such as Edgineer, Ambassador, member of the Editorial Committee, speaker at WebEdge and other activities.
Sissi is passionate about her work and serves on several boards to further the development and recognition of the industry and to facilitate best practice through networking and education.
- IAPCO Council Member (since 2021)
- HAPCO Board Member – General Secretary (since 2007)
- EFAPCO (European Federation of Associations of Professional Congress Organizers) - former General Secretary (since 2009)
COURSE FEATURES
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1.5 hours - Category Working with Clients
- Viewing Period 12 Months
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