Jeannine Klaban
Lamprini Nikolidaki
Housing and Registration Expand to view presentations
- Classes Total Duration
- Course Summary: 4 58 min
- Preview Duration
- Registration Management – Pre Conference 20 min
- Data & Financial Management 12 min
- Onsite Management and Wrap Up 14 min
- Housing Management 13 min
Learning Objectives
Registration Management – Pre Conference
- Importance of setting up Registration properly for a conference (marketing and delegate data collection, customer experience, ease of management later)
- Checklist for proper Set up of Registration – what should/can be include, how to set a registration Fee
- Team assignment – what is needed, what are the usual timelines and deadlines – when is it busy?
- Visas and Invitation letters – what is our role, what to do?
- Group registration (and housing) - when to implement, what’s the difference…
Data & Financial Management
- What is GDPR and other data protection laws – why is it important?
- How do we collect money for registration? What’s important when dealing with credit cards? What’s PCI compliance
- Which precautions do we need to put in place in terms of Data and financial management? What are some of the best practices?
Onsite Management & Wrap Up
- Deciding on the onsite registration process and final preparations before going onsite
- Determine Manpower for onsite registration management, how to set up a registration desk (what is needed)
- Tips and tricks for a smooth onsite registration
- Wrap up and post conference procedures for registration
Housing Management
- How to determine housing procedures for a conference and what roomblock is needed (Speaker housing, previous data, one property or many, direct link to hotel or via system, etc)
- Hotel Contract Negotiations – what’s important?
- Risks associated with hotel blocks
- Financial Management (deposits, credit card holds, etc) and wrap up (commission invoices, final rooming lists, etc)
Jeannine Klaban is the Head of Registration Management at Mondial Congress & Events in Vienna, Austria. With a strong commitment to her role, Jeannine ensures meticulous management of every aspect of the registration process, contributing significantly to the success of professional congresses globally. Drawing upon her extensive experience in event coordination, she consistently strives to deliver exceptional experiences for both attendees and organizers.
Jeannine's career in the events industry began with a curiosity-driven exploration, during which she gained valuable insights while studying abroad. With over a decade of expertise, she continues to push boundaries and innovate within her field. In addition to her responsibilities as Head of Registration Management, Jeannine actively engages in mentorship and training initiatives for new employees, demonstrating her dedication to sharing her knowledge and passion with the next generation of event professionals.
Lamprini Nikolidaki is a Project Manager with 8 years of experience in the field of Meetings and Conference Organization. Upon completion of her studies in Tourism and Travel Services Management, she began her career as a trainee at AFEA, an active PCO and IAPCO Member in 2016, following her wish to gain experience in the field.
From the position of the trainee, she quickly developed to a Project Assistant, was then promoted to Project Coordinator and Junior Project Manager. She now serves and manages her own events, as a Project Manager in the revamped version of AFEA, AFEA Congress.
Lamprini is a certified EventsAIR Virtual Event Planner & Trainer and has always been active in educating the new team members on the key elements and best practices of the platform. She has been an active participant to IAPCO seminars, awarded for her engagement by the faculty and has had a key role in hosting 2 IAPCO Edge Seminars in Greece.
She is a great team player, passionate about the meeting industry, able to quickly adapt in a challenging and evolving environment, eager to continuous learning and self-improvement.
Her track record includes 70+ National & International meetings, serving 40,000+ delegates, handling 5,000 abstracts, and managing 15,000 room nights since 2016. Adapting swiftly to the pandemic's virtual shift, she mastered Virtual Meeting Planning, orchestrating over 25 Virtual and Hybrid Meetings. She now managers international events in and outside of Greece.
COURSE FEATURES
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1 hours - Category Housing and Registration
- Viewing Period 12 Months
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