Housing and Registration

Learning Objectives

Registration Management – Pre Conference

• Importance of setting up Registration properly for a conference (marketing and delegate data collection, customer experience, ease of management later)
• Checklist for proper Set up of Registration – what should/can be include, how to set a registration Fee
• Team assignment – what is needed, what are the usual timelines and deadlines – when is it busy?
• Visas and Invitation letters – what is our role, what to do?
• Group registration (and housing) - when to implement, what’s the difference…

Data & Financial Management

• What is GDPR and other data protection laws – why is it important?
• How do we collect money for registration? What’s important when dealing with credit cards? What’s PCI compliance
• Which precautions do we need to put in place in terms of Data and financial management? What are some of the best practices?

Onsite Management & Wrap Up

• Deciding on the onsite registration process and final preparations before going onsite
• Determine Manpower for onsite registration management, how to set up a registration desk (what is needed)
• Tips and tricks for a smooth onsite registration
• Wrap up and post conference procedures for registration

Housing Management

• How to determine housing procedures for a conference and what roomblock is needed (Speaker housing, previous data, one property or many, direct link to hotel or via system, etc)
• Hotel Contract Negotiations – what’s important?
• Risks associated with hotel blocks
• Financial Management (deposits, credit card holds, etc) and wrap up (commission invoices, final rooming lists, etc)